The repairers.tower.co.nz website was a portal that I wire-framed and designed (I had the help of our in-house UX team) and built as a consolidation point for information within our organisation. We had multiple differing points of info that were all conflicting, so with the help of our business subject matter experts, I consolidated the data and presented it with the UX and experience of both the customer and the repairers in mind.
Customers, (and Staff) can now check our website for information about repairers close to them on a Google Map. Information is all able to be customized and updated in real time.
Each Repairer was setup with an account where they could login and change their own information including their courtesy vehicle availability, and current capacity (how busy they are). This means that moving forward we will be able to surface this information to our customers in real time.
